FAQ & How-To

Helpful Links

Technical Support

For questions regarding technical support, please call 740-399-8666.

Self-Service

MVNU’s Self-Service Portal

Moodle

Moodle is where you go to access your courses online.

MVNU Email

Access MVNU email

Attendance & Grading

I would like to be absent from class. Will my absence be excused?

Students should contact their course instructor to discuss attendance concerns for a particular course. Please also see the following policies:

I am struggling or concerned about a failing grade. How can I get help?

Because a great deal of your academic success depends on the degree to which you take responsibility for your own education, it is imperative that you quickly react to any obstacles whenever they arise (e.g. excessive absences, challenges with completing coursework, tutoring needs).

If you are experiencing difficulties, be sure to seek the advice of your professors. It is important to get help early to avoid any adverse effects to your academic progress. You can also contact the Student Success Coach, who is available for advice, encouragement, guidance, or mentoring as you navigate through your program.

The Student Success Coach can be reached by phone at 877-431-9610 (ext. 6009) or email to GPS.AcademicSuccess@mvnu.edu.

When can I expect to receive my grade for a recent assignment?

Instructors will post grades in Moodle when they have completed their review of individual assignments. If you do not see an anticipated grade or have questions about your feedback, please contact your instructor. Here is a brief video that explains how to find your grades: Moodle Basics for Student Grades.

  • For in-seat courses, instructors are asked to have all work completed by the time the group next meets for class.
  • For online courses, instructors are asked to have all work for the previous week graded by no later than Thursday of the following week. Instructors are asked to submit final grades within 7 days of the end of the course.

Textbook / Course Materials

I have questions about textbooks, who do I contact?

For questions about textbooks, students should contact the Academic Service Specialist for their specific program area by calling 877-431-9610.

  • Business or Master of Ministry (ext. 4705)
  • Ed., Nursing, Public Safety Administration, Computer Science, or Software Design (ext. 4709)
  • Education, Social Work, or Biblical Studies (ext. 4711)

How do I order my textbooks or find out information (title, ISBN, etc.) to purchase elsewhere?

Please follow the instructions below to purchase textbooks through MBS Direct or to obtain textbook information for purchase elsewhere.

  • Browse to the MBS Direct Virtual Bookstore or go to mbsdirect.net and search for Mount Vernon Nazarene University.
  • Click Let’s Get Started or go to the menu and select Order Your MaterialsNote, you do not have to login or actually place an order to view information about course materials.
  • Choose MVNU – Graduate & Professional Studies and then click Select Your Courses.
  • Under Select Term, choose the start date of your course.
  • Enter your Course ID or click on each course for which you need textbook information
  • Click View Your Materials
  • The title, year/edition, suggested retail price, author(s), ISBN, and cost will be displayed for each of the textbooks that you have selected. You can use the information supplied to purchase course materials from a vendor of your choice or continue to purchase through MBS Direct.
  • We strongly recommend that you purchase your textbooks and any other course materials at least 3 weeks before the start of your course(s) in order to ensure timely delivery.

Schedule & Transcript

How do I schedule or change my courses?

To discuss or change your schedule or to register for upcoming courses, please call 877-431-9610 or email gps@mvnu.edu.

  • Nursing or Social Work (ext. 4734)
  • Graduate Business, Graduate Education, Ministry, Biblical Studies, or Education Workshops (ext. 4710)
  • Ed., Undergraduate Business, Computer Science, Software Design, or Prior Learning Credit (ext. 4724)
  • Early Childhood Education or Public Safety Administration (ext. 4719)

Where can I view a list of the remaining courses on my schedule?

You can find your schedule in the MVNU Portal.

  • Login to portal.mvnu.edu
  • Under the Self-Service Menu, select Webadvisor for Students > Academic Profile > My Class Schedule.

How can I request an official copy of my transcript?

Where can I get an official copy of my most recent grade?

To obtain official grade reports, please call 877-431-9610 or email gps@mvnu.edu.

  • Nursing or Social Work (ext. 4734)
  • Graduate Business, Graduate Education, Ministry, Biblical Studies, or Education Workshops (ext. 4710)
  • Ed., Undergraduate Business, Computer Science, Software Design, or Prior Learning Credit (ext. 4724)
  • Early Childhood Education or Public Safety Administration (ext. 4719)

I want to withdraw from a course. What are the ramifications?

Because the awarding of financial aid may be adversely affected by withdrawal from a course, a student should contact Student Financial Services prior to dropping a course or as soon as possible after having been withdrawn from a course due to nonattendance.

To contact Student Financial Services, please call 877-431-9610 or email gps@mvnu.edu.

  • General Financial Aid Inquiries (ext. 4520)
  • Business Programs (ext. 4525)
  • Social Work or Nursing (ext. 4526)
  • Education Programs & Workshops, Ministry, or Biblical Studies (ext. 4524)
  • Veterans Benefits (ext. 4521)

Dropping a course may also adversely affect a student’s ability to satisfy any prerequisite requirements established by his/her chosen program, and thereby delay the student’s completion of the program and ability to graduate in a timely manner.

A student’s GPA may also be adversely affected by withdrawal from a course. While a grade of “W” (withdrawal) has no impact when calculating a student’s GPA, an “X” (non-passing) grade holds the same numeric value as an “F” (failure). In addition, an “X” grade remains permanently on a student’s transcript, even though the student’s GPA is recalculated after the “X” grade has been replaced by a different letter grade.

For questions regarding how a withdrawal will impact your schedule, GPA, or graduation requirements, please call 877-431-9610 or email gps@mvnu.edu.

  • Nursing or Social Work (ext. 4734)
  • Graduate Business, Graduate Education, Ministry, Biblical Studies, or Education Workshops (ext. 4710)
  • Ed., Undergraduate Business, Computer Science, Software Design, or Prior Learning Credit (ext. 4724)
  • Early Childhood Education or Public Safety Administration (ext. 4719)

What classes do I have remaining to graduate?

For questions regarding your schedule, courses, transcript evaluations, or requirements for graduation, please call 877-431-9610 or email gps@mvnu.edu.

  • Nursing or Social Work (ext. 4734)
  • Graduate Business, Graduate Education, Ministry, Biblical Studies, or Education Workshops (ext. 4710)
  • Ed., Undergraduate Business, Computer Science, Software Design, or Prior Learning Credit (ext. 4724)
  • Early Childhood Education or Public Safety Administration (ext. 4719)

Financial Aid

Who do I contact for financial aid questions?

To contact Student Financial Services, please call 877-431-9610 or email gps@mvnu.edu.

  • General Financial Aid Inquiries (ext. 4520)
  • Business Programs (ext. 4525)
  • Social Work or Nursing (ext. 4526)

Chaplain Services

What services do chaplains provide to GPS students?

MVNU’s chaplain services are available to you for encouragement, prayer, hospital visitation, email dialogue, referrals (counseling and pastoral), and for confidential spiritual consultation or guidance.

Who do I contact if I have faith related questions or need to request prayer?

MVNU’s GPS chaplain will support you in the tough times and celebrate with you in the joyous times.

Dr. Jim Dorough
Dr. Jim Dorough
University Chaplain for GPS
Jim.Dorough@mvnu.edu
877-431-9610 x4720

Moodle

I am logged in to Moodle, but I don’t see my course.

After you log into Moodle, you should see your courses listed on the ‘My Home’ tab, or a link to ‘My Courses’. Your courses should appear in the list approximately 1-2 weeks prior to the course start date. If you do not see the course within 1 week of the start date, please contact the Academic Service Specialist for your specific program area by calling 877-431-9610.

  • Business or Master of Ministry (ext. 4705)
  • Gen. Ed., Nursing, Public Safety Administration, Computer Science, or Software Design (ext. 4709)
  • Education, Social Work, or Biblical Studies (ext. 4711)

I can’t login to Moodle.

If you are experiencing issues logging into Moodle, MVNU’s Portal, or your MVNU email, you may need to reset your password.

  • Go to http://password.mvnu.edu and select either ‘forgot my password’ or sign in using your MVNU username and password.

If you need additional help, please contact your Academic Service Specialist by calling 877-431-9610.

  • Business or Master of Ministry (ext. 4705)
  • Ed., Nursing, Public Safety Administration, Computer Science, or Software Design (ext. 4709)
  • Education, Social Work, or Biblical Studies (ext. 4711)